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In part 1 of this post we looked at what a GCC is and how it can be a key differentiator for your business. In this post we look at how to expand a company's operations with a GCC and mitigate risk. Transitioning Many organizations begin their India journey with outsourcing and later transition to GCCs. This shift typically unfolds in structured phases: Capability assessment and business case creation Legal and compliance setup Talent hiring and training Operational migratio

Over the past two decades, Global Capability Centers (GCCs) have quietly transformed the way global enterprises operate. What began as cost-efficient support units have evolved into strategic engines of innovation, and India now sits firmly at the center of this global shift. What Are Global Capability Centers? Global Capability Centers (GCCs) are captive, wholly owned subsidiaries established by multinational organizations to manage core business functions such as technology

We released our Operational Maturity Assessment around 6 months ago and responses have provided keen insight into how organizations today are handling (or approaching) offshore delivery. We felt now was a great time to revisit the assessment and analyze the results. What Executives Revealed About Offshore Delivery Maturity After surveying technology and business executives using our Operational Maturity Assessment, a clear and consistent picture has emerged. Offshore deliver

If 2026 is the year of acceleration, the years beyond will be defined by reinvention . GCCs and offshoring models will evolve into something far more dynamic, interconnected, and innovation‑driven. Predictions for the Next 5–10 Years GCCs Become Enterprise Innovation Engines Expect GCCs to lead AI productization, digital twins, sustainability analytics, and new business model incubation. Global Talent Clouds Replace Traditional Org Structures Work will be allocated dynamicall